Service desk software built for field service teams.
Service calls, returns, contracts and customer sign-off, organised in one place and shaped around the way your team works.
One system for the whole job
Less chasing, fewer spreadsheets, a clear record for every piece of work.
Service calls
From the first call to final closure, every job tracked against your service levels.
RMA tracker
Follow returns and replacements from request to resolution.
AMC contracts
Scheduled visits, reports and contract billing, kept in order.
Customer sign-off
Work confirmed on site, with proof attached to the record.
Quotes and billing
Commercial documents sit next to the work they belong to.
Roles and reporting
The right view for engineers, managers and decision makers.
Built around how you work
Every service business runs a little differently. Slatick is configurable out of the box, and where it needs to go further, we build it to fit.
Custom workflows
Stages, approvals and hand-offs that match your process, not a generic one.
Payment cycles
Billing and collection rules shaped to your contracts and customers.
Communication workflows
The right people informed at the right moment, in the way you prefer.
Custom dashboards
The numbers your team and your customers actually ask for.
Your own fields and rules
Priorities, service levels, records and screens, adjusted to your business.
And more
If your process needs something specific, tell us and we will scope it with you.
Made by people who run field service
Slatick is built by Veegaa Technology LLC in Dubai, a company that delivers and maintains AV, IT and security systems for banks, hospitality, healthcare and data centres. It is designed around how service teams actually work.
- Designed for use on site, on a phone or tablet
- Each customer organisation has its own separate database
- Role-based access, with a complete history of who changed what
- Hosted in the cloud with encrypted connections and regular backups
Contact
Questions about Slatick, or interested in a trial for your team? Write to us.
Veegaa Technology LLC · Dubai, United Arab Emirates